Urgent
Emergency WordPress Rescue & Recovery
Your WordPress site is hacked, defaced, blacklisted, or down. We treat it as urgent rather than queueing it behind other work. Forensic cleanup first, hardening second, so the same route stays closed.
Recognise any of these?
- Google flags your site with "This site may be harmed" or it has been de-indexed
- Your host has suspended the account or quarantined files
- Visitors get redirected to spam, gambling, or pharmaceutical pages
- Unknown admin users appeared in WordPress
- The site is blank, showing errors, or loading someone else’s content
- Customers or staff are reporting phishing emails sent from your domain
If any of these are happening, stop making changes and get in touch. Further edits can overwrite the evidence needed to find how they got in.
What we do
01
Contain
We take a forensic snapshot before anything is changed, so evidence of the entry route is preserved. Admin access is locked down and credentials rotated.
02
Clean
Forensic malware removal across core, themes, plugins, uploads, and the database. Back-doors go too: the scripts left behind so they can walk back in after you think it is fixed.
03
Restore
The site is returned to working order, Google Safe Browsing and blacklist removal requests are submitted, and host suspensions are appealed if needed.
04
Harden
The entry route is closed, file permissions corrected, high-risk features like XML-RPC disabled, and firewall rules applied so the same attack does not work twice.
Why us
The four stages above aren't improvised for your case. They're the method set out in Emergency Response Guide for Hacked WordPress Sites, a free eBook our founder wrote, and the same one we work through on every rescue.
Emergency recovery isn't a side service bolted onto a web agency. It's the work the rest of this business grew out of.
Download the free eBook →What this covers
Emergency Rescue is WordPress-specific. If you are running Shopify, a custom application, or another CMS, we can still help with server-level incidents and migration. Get in touch and we will tell you honestly whether we are the right fit.
After the rescue
A cleaned site on the same unmanaged hosting is a site waiting to be hacked again. Most clients move onto a monthly Care Plan afterwards, so updates, monitoring, and backups are handled.
Frequently asked questions
Message us on WhatsApp and we will respond as fast as we are able. Emergency work is treated as urgent rather than queued behind scheduled projects.
Recovery is quoted per case after we see the symptoms. Most straightforward cleanups start from RM750. Deeper or longer-running compromises cost more. We always scope it before any work begins, so there are no surprises.
Often yes. Host-level scanners catch known malware signatures but routinely miss back-doors, which are what let attackers return weeks later. If you were hacked once and nothing was hardened, the entry route is probably still open.
Usually. Recovery works from the live compromised files rather than from a backup, cleaning what is there rather than rolling back. A backup makes it faster, but it is not a requirement.
Content is preserved wherever possible. Rankings usually recover once the site is clean and blacklist removal goes through, though how fast depends on how long Google saw the site compromised.
Yes. Arusstel Digital Services is registered and based in Malaysia, and we handle WordPress rescue work internationally.